Privacy policy

Privacy policy



SUPRASYS, S.L., informs users of the website about its policy regarding the processing and protection of personal data of users and customers.

And guarantees at all times the full and complete compliance with the obligations provided by the rules of data protection and information society services: Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (RGPD), the regulations Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD) and Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSIce).

C.I.F.: B95890893
Registered in the Mercantile Registry of Bizkaia, Volume 5704, Book 0, Folio 214, Page BI-70245, Inscription 1, Date 22.08.17
Telephone: 946855837



The data provided by the User are used for various purposes listed below:

Purpose of processing Legal basis for processing
To manage the queries raised through the consultation form.

Legitimate interest of the Company to respond to requests for information through the web.

Consent given expressly at the time of data collection through the web forms.

Sending newsletters, commercial communications and promotions. Consent given expressly at the time of data collection through web forms.
To manage incidents and maintenance of the website. Legitimate interest of the Company.



Purpose of processing Legal basis for processing
To manage the queries raised through the consultation form.

We will process your data for as long as necessary to fulfill your request.

Sending newsletters, commercial communications and promotions. We will treat your data until you unsubscribe.
To manage incidents and maintenance of the website. We will treat your data for the time necessary to meet the legal deadlines that may apply.



In order to fulfill the purposes indicated in this Privacy Policy, it is necessary that we give access to your personal data to third parties that support us in the services we offer you (Data Processors).

Those in charge of treatment for the execution of a contract or provision of a service to the Responsible, thus following your instructions at all times and ensuring the same levels of security.


The user has the right to:
– Request access to their personal data being processed and receive such information in writing by the means requested.
– Request the rectification of inaccurate personal data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purpose for which it was collected.
– Request the limitation of the processing of your data.
– To object to the processing of your personal data where appropriate, in which case your data will no longer be processed except for legitimate reasons.
– Right to portability of your personal data when the processing is based on consent and is carried out by automated means. The data will be delivered in a structured, commonly used and machine-readable form.
– Right to withdraw the consent given.
– Right to complain to the Spanish data protection agency.

The User may exercise the rights indicated above to the postal or electronic mail address of the Responsible, proving his identity with a scanned copy of his ID card or equivalent document, and specifying the right he wishes to exercise.



The personal data will be provided by the interested party on an absolutely voluntary basis. Failure to provide certain data or questions that may be asked in the registration process or in the various electronic forms that are presented to the User, may result in the impossibility of access to certain services for the provision of which it is essential to have personal data, in which case the Responsible will inform the mandatory and / or necessary to provide personal data for the operation of the service.

The Responsible assures the confidentiality of your personal data and guarantees the security of the same, adopting the necessary measures to avoid its alteration, loss, treatment or non-authorized access.

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Information provides for the user

You are not permitted to use the forms on our website if you are under 18 years of age.

By entering your data into contact forms or submitting them via the forms you download, you expressly and freely and unequivocally agree that your data are necessary to cover your request on the part of the responsible, with the inclusion of data in the remaining fields being voluntary.

You guarantee that the personal data you provide are true and take responsibility for communicating any change to them.

All data sought via the website is necessary to provide you with an optimum service. If you do not provide all of the data, the responsible cannot guarantee that the information and services it provides will fully meet your needs.


Security measures

Pursuant to the provisions of the personal data protection matters in force, the responsible is complying with all the provisions of the GDPR and Spanish personal data regulations for the processing of your personal data and which are processed lawfully, faithfully and transparently in relation to the you and suitably, pertinently and limited to what is necessary in relation to the purposes for which they are processed.

The responsible  guarantees that it has implemented appropriate technical and organisational policies to apply the security measures established under the GDPR and Spanish personal data regulations in order to protect your rights and freedoms as a user and has communicated to you the information that allows you to exercise them.

Data breaches

The responsible shall report any data breach affecting the database that this website uses or affecting any of our third-party services to each and every person whose data may have been impacted, and the authorities, within 72 hours after detecting the breach.



Spanish law shall apply to the settlement of all controversies or questions related to this website or the activities developed on it, to which the parties expressly submit, with the courts and tribunals of Bilbao being competent for the resolution of all conflicts arising from or related to its use.